Jewel Kit - Support

Note: jewel® KIT is to be used in conjunction with your jewellers’ professional services. For frequently worn jewellery, have your jeweller check the settings at least every 12 months, to make sure stones are still secure, as they may become loose ( and fall out ) due to Wear & Tear and any damage caused to settings from knocks, without you even noticing.

Porous & non-porous gemstones

Porous gemstones (*may be porous)

Examples: Amber, Coral, *natural Emerald, Ivory, Lapis, Malachite, Onyx, *Opal, Pearl, Turquoise. 
Porous gemstones can absorb liquids. Jewellery cleaners (unless specified for these stones) are not suitable for porous stones.

Non-Porous gemstones

Examples: natural Alexandrite, synthetic/created Alexandrite, Amethyst, Aquamarine, Citrine, Cubic Zirconia, natural Diamond, synthetic/man-made Diamond, synthetic/created Emerald, Garnet, Moissanite, Peridot, natural Ruby, synthetic/created Ruby, natural Sapphire, synthetic/created Sapphire, Topaz, Tourmaline, Zircon.
Non-porous gemstones are usually smooth, they do not absorb liquids and can safely be cleaned with jewellery cleaners. 

Polishing metal surfaces

Suitable surfaces to polish
Non-plated surface which was bright and smooth when it was new. Platinum, Yellow Gold, dulled/aged White Gold, Rose or Pink Gold, dulled/aged Silver, Copper, Brass, Stainless Steel.
To see benefits from polishing, only use when the metal has started to appear scratched and/or duller.

Frequent Questions and Answers

Can I clean my Watch?
Yes. jewel® CONCENTRATE is also ideal to clean watches and watch bracelets *Caution - watch must be water resistant.

Can I polish my Watch?
Depending on the watch and how much you know about it. If it's made from a metal and water resistant (as you need to rinse the watch after polishing) then the jewel® POLISH can be used. CAUTION: Do not use it on sections of the watch which are plated, painted, brushed or sandblasted. Jewel Polish will not affect the watch glass.

How often to clean?
Use jewel® CONCENTRATE as necessary, eg: Daily, Weekly, Fortnightly, Monthly.

Can I leave jewellery soaked in solution less or longer than 5 minutes?
5 minutes is a guide only. OK to Soak jewellery less or longer than 5 minutes. 2 minutes minimum, 15 minutes maximum.

*If you forget jewellery and leave soaked in solution for longer than 15 minutes don't be concerned as the solution will not harm.

Should I clean jewellery first or polish first?
It's your choice. jewel® Polish leaves an invisible film on metal surface to help protect against micro scratches and tarnishing. If polishing after cleaning the film will stay on metal longer. If polishing Before cleaning, the film will be removed or will become weaker so it won't stay on as long.

Should I clean or polish jewellery separately?
jewel® CONCENTRATE and jewel® POLISH don't have to be used together. They can be used separately at different times. jewel® CONCENTRATE should be used more frequent, as keeping your jewellery clean also helps you decide when your jewellery is due for a polish.

What happens if I use slightly less or more concentrate when diluting with water?
1 part of jewel® CONCENTRATE with 10 parts of water ( 1:10 ) is a guide only. A fluctuation between 1:8 - 1:12 ( +/- 20% ) will still give effective cleaning results and is safe.

Can I use the Jewel® Concentrate in an ultrasonic cleaner?
Yes. However you don't need to use the same 1:10 ratio as using it in the Jewel® Kit bath. For the ultrasonic cleaner add 1 part of Jewel® Concentrate to anywhere between 20 - 60 parts of warm - hot water.